Terms & Conditions

Effective Date: [June, 2024]
Last Updated: [April,2025]

Welcome to Hema’s South Indian (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our https://www.hemassouthindian.com/ and our catering & food delivery services.

By accessing or using our website, you agree to these Terms. If you disagree, please do not use our services.

1. Our Services

We offer catering and food delivery of authentic South Indian cuisine, subject to availability and delivery areas.

2. Eligibility

You must be 18 years or older or have parental consent to place an order.

3. Orders & Payments

Orders can be placed through our website, phone, or official communication channels.
Payments must be made through secure payment gateways.
Prices are in [INR] and may change without prior notice.

4. Delivery & Catering

Delivery timelines depend on location and availability.
Catering bookings may require advance payment or deposits.

5. Cancellations

Catering: We follow a no cancellation policy. 50 % advance received is non-refundable. Dates can be adjusted on mutual agreement on the rise of emergency.
Food Delivery at door step from our seasonal menus can be cancelled 48 hours in advance for a refund as per policy.
Delivery: No cancellation once food is prepared or dispatched.

6. Allergies & Dietary Requirements

We do not guarantee allergen-free food. Customers must inform us before placing orders.

7. Intellectual Property

All site content belongs to Hema’s South Indian.

8. Governing Law

These Terms are governed by the laws of India.

Contact Us:
Hema’s South Indian | [139, Shahpurjat, Near CL House (141 B), New Delhi 110049] | [Email:hemassouthindian@gmail.com] | +91-9818093238]

Shipping & Delivery Policy

1. Delivery Areas

We deliver to select areas in [New Delhi & NCR (Gurgaon & Noida].

2. Delivery Timelines

Standard orders: Delivered within [48 hours] depending on location.
Catering orders: Delivered as per agreed event schedule.

3. Charges

Delivery charges are displayed at checkout or shared during booking confirmation.

4. Order Tracking

We provide tracking updates via SMS, WhatsApp, or email (where available).

5. Delays

We are not responsible for delays due to weather, traffic, strikes, or events beyond our control.